Frequently asked questions

Car-rental offices in the Sultanate of Oman, from a small single-branch office to a company with several branches and a large fleet. Each office is a separate account with its own branches, staff, vehicles and customers.

On the "Register your office" page: enter the office name, commercial registration number and the owner's mobile number, then the verification code we send on WhatsApp. We review the application and, once approved, send you the app and office-panel links.

We usually review applications within one business day, and may contact you on WhatsApp to complete the commercial registration details.

No payment is needed to apply. After the review we agree with each office on the plan that suits its fleet and number of branches; contact us for details.

The staff app runs on iPhone and Android for contracts, inspections, handovers and returns; the office web panel covers vehicles, branches, staff, reports and settings.

In 13 guided steps: the customer and their ID and licence check, the vehicle, period, price and insurance, extra drivers, documents, the photo inspection, terms, the customer's signature and finally the key handover. Every step is saved, so a draft resumes where it stopped.

Photos from 8 set angles, 4 of them required (front, rear and both sides), the odometer and fuel level, an accessories checklist and a car map where each damage is pinned with its photo. The same inspection runs at return, so new damage shows up by comparison.

The agent requests the extension in the app with the period and amount; the branch manager or owner approves it when the office requires approval, and the contract and invoice update automatically.

Automatically from the inspection: the fuel difference, kilometres over the daily limit (250 km by default at 0.050 OMR per km), new damage, missing accessories and late return, then 5% VAT. All of these values can be changed in each office's policy.

Yes, a printed or PDF copy of the contract and the tax invoice in Arabic or English, through a temporary link whose opening is logged.

Every vehicle has a clear status: available, rented, reserved, in maintenance, accident or out of service. Statuses change automatically with contracts and maintenance, and you are alerted before registration and insurance expire.

By the vehicle plate and the violation time: the system finds the contract the vehicle was rented under at that moment and shows the result (one contract, several, none, or needs review). The system never decides liability; the office does.

Yes, from the office panel: enter a single violation by hand, or import a CSV file with many, with a report of any rows that were not accepted.

No. Every office lives in an isolated space: its staff, customers, contracts and vehicles never appear to any other office, and the isolation is enforced on every query, not just in the interface.

No. Six roles with different permissions (owner, branch manager, rental agent, fleet officer, accountant and read-only), and the owner can customise any staff member's permissions and limit them to their branch.

ID and licence numbers are encrypted and shown masked (•••• 1234); showing them in full needs a permission and is logged. Document images are private and open through a temporary link valid for 5 minutes.

The app locks automatically after 5 minutes of inactivity and unlocks with fingerprint or Face ID, and the owner can revoke any staff member's sessions and devices instantly from the office panel.

Yes. An audit log records every action: who created a contract, who changed a price, who viewed a customer's ID, and when.

Not yet. Government integration is a proposed concept: we built the sending layer, the retry queue and the full request states, and the real connection will be switched on once the competent authorities approve it. Until then nothing is sent to any authority.

It retries automatically every 5 minutes, and the office sees the status of every request (accepted, rejected with a reason, needs review, or retrying) and can correct the data and resend after a rejection.

Yes. The app, the office panel and the printed contracts are in Arabic and English, and every staff member picks their language.

Yes, export contracts to a CSV file from the office panel, plus reports by branch and period.

Through the "Contact" page or support WhatsApp; we usually reply within one business day.