Data deletion

This page covers the Madar (مدار) app on Google Play and the App Store and the Madar platform on the web: how to request deletion of your account and data, what is deleted, and what the law requires us to keep.

Choose your case

  • Staff member of a rental office (app user)

    1. Ask the office owner to deactivate your account in the office panel → Staff. You are signed out of the app and the panel on every device at once.
    2. To delete your data for good, write to us from the “Contact us” page with the subject “Data deletion request”, giving your registered mobile number and the office name.
    3. We confirm it is you with a code sent on WhatsApp to the same number, then carry out the request and let you know.

    What is deleted: Your name and mobile number, your registered devices, sign-in sessions and notification tokens.

    What is kept: What you recorded in the office’s contracts and audit log stays in the office’s records for as long as security purposes and the law require, then it is deleted.

  • Office owner (the office account)

    1. Write to us from the “Contact us” page with the owner’s registered number and ask to end the subscription and delete the office’s data.
    2. If you want a copy of your contracts, ask for a CSV export before the deletion.
    3. We confirm the request with you, then delete the office’s data and let you know.

    What is deleted: The office’s data, its branches, staff, vehicles and customers, documents and inspection photos.

    What is kept: Contracts and tax invoices, only for the period the law requires, then they are deleted.

  • Customer of an office that uses Madar

    1. Contact the rental office you dealt with: the office is responsible for your data, and its owner deletes it in the office panel → Customers → Delete data.
    2. If you write to us directly, we refer your request to your office and let you know.

    What is deleted: Your name, phone, email, nationality, birth date, ID and licence numbers, documents and notes, for good.

    What is kept: Your contracts and their amounts in the office’s books as “Deleted customer”, as the law requires.

We answer requests within the period set by the Personal Data Protection Law of the Sultanate of Oman. Details are in the Privacy Policy.

Send your deletion request

From the “Contact us” page, with the subject “Data deletion request”.

Contact us